Dear Customers,

During the development and production processes, we mistakenly used an outdated logo provided by our licensor on the MGT00698 Nissan Skyline Kenmeri Liberty Walk LBWK KUMA products, resulting in a controversial flag being printed on these products. We have decided to recall and destroy these defective products.  We will produce and replace them with the correct decorations as quickly as possible.

This incident has made us deeply aware of the shortcomings in our development and production processes. We have taken urgent measures to improve and will implement stricter checks and control. We hereby reaffirm that this error is an unfortunate mistake, and not an endorsement of any particular symbol or culture.

We sincerely apologize to all our customers and have initiated a comprehensive recall plan, committing to the following remedial measures:

1. Free Replacement: You may choose to receive a free replacement of the revised product. We will ensure that the new product fully meets our quality standards.
2. Customer Service: If you have any questions or need further assistance, please feel free to contact our customer service department, and we will be at your service.

Once again, we appreciate your understanding and support and deeply regret any inconvenience this incident may have caused you.


 

尊敬的顧客：

由於在生產開發過程中，我們在MGT00698 Nissan Skyline Kenmeri Liberty Walk LBWK KUMA產品上誤用了授權商提供的舊版logo，導致產品上印製了錯誤的旗幟。因此，我們決定收回這些不良產品，並將以最快速度生產替換的正確產品。

此次事件讓我們深刻認識到開發生產流程中的不足。我們已經採取了緊急措施進行改進，並將置入更嚴格的程序，我們在此重申, 此次錯誤絕非對任何特定符號或文化的認同偏差, 而是我們工作流程中的失誤, 我們將以更高的責任心和警惕性來防範未來可能發生的任何問題.

我們誠摯地向各位顧客道歉，並已經展開全面的回收計劃，承諾提供以下補救措施：

1. 免費更換：您可以選擇免費更換新的合格產品，我們將確保新產品完全符合質量標準。
2. 客戶服務：如有任何疑問或需要進一步的幫助，請隨時聯繫我們的客戶服務部門，我們將竭誠為您服務。

再次感謝您的理解和支持，並對此次事件給您帶來的不便深感歉意。